Returns & Exchanges
At The Beer Town, we strive for complete satisfaction with every brew; however, due to the perishable nature of our products, returns are generally limited to damaged or incorrect shipments. Please notify us within 48 hours of delivery to initiate a claim for a refund or replacement.
Inspect Your Delivery
Upon arrival, carefully check your package for any signs of leakage, breakage, or incorrect items before opening the seals.
Contact Support
Email our team at support@thebeertown.com with your order number and clear photographs of the damaged goods or shipping errors.
Await Verification
Our quality assurance team will review your claim within 24 hours to verify the issue and authorize a return or direct disposal.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh shipment at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing